Cancel sessions in a package

How students cancel sessions booking in a package

  1. The student clicks the Cancel/reschedule link in the scheduling confirmation email (Figure 1) or the calendar event.
  2. The Cancel/reschedule page will open. 
  3. In the Cancel tab, the Customer selects the sessions that they want to cancel (Figure 2). Depending on your Cancel/reschedule policy, the Customer can be asked to provide a reason for canceling.
  4. Once the sessions have been cancelled, a cancellation email notification is sent to the Customer, the Booking owner.
  5. If the Customer added these events to their calendar, they will have to remove them manually.


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