Reschedule sessions in a package

How Customers reschedule sessions in a package

  1. The Customer clicks the Cancel/Reschedule link  in the scheduling confirmation email (Figure 1) or in the calendar event.
  2. The Cancel/reschedule page will open. 
  3. In the Reschedule tab, the Customer selects the sessions to be rescheduled (Figure 2).
  4. The Customer clicks See available times and then selects new dates and times.
  5. Depending on your Cancel/reschedule policy, the Customer can be asked to provide a reason for rescheduling.
  6. The Booking form step is skipped since all the required information was already provided by the Customer when they made the booking.
  7. Once the sessions have been rescheduled, an email notification is sent to the Customer and the Booking page Owner.


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