Reschedule sessions in a package
How Customers reschedule sessions in a package
- The Customer clicks the Cancel/Reschedule link in the scheduling confirmation email (Figure 1) or in the calendar event.
- The Cancel/reschedule page will open.
- In the Reschedule tab, the Customer selects the sessions to be rescheduled (Figure 2).
- The Customer clicks See available times and then selects new dates and times.
- Depending on your Cancel/reschedule policy, the Customer can be asked to provide a reason for rescheduling.
- The Booking form step is skipped since all the required information was already provided by the Customer when they made the booking.
- Once the sessions have been rescheduled, an email notification is sent to the Customer and the Booking page Owner.