Troubleshooting

I paid for the wrong course. What do I do?

If you've accidentally paid for the wrong course, let us know immediately by emailing Qasid Online support. Depending on your situation we can do the following for you: If the course you intended to…

Updated 4 weeks ago by Basim Salim

I'm waiting for my live class to begin and no one is there. What should I do?

If you've logged onto Zoom and your teacher isn't there, please try the following steps: Do you have the correct zoom link? Are you online at the right time your class is supposed to be scheduled? Em…

Updated 1 month ago by Basim Salim

I accidentally submitted my placement exam. How do I go back?

If you've accidentally submitted your placement exam and you wish to go back to review your answers, made additional attachments or simply retake the exam. Please contact our team requesting another…

Updated 1 month ago by Basim Salim

I accidently paid twice. How do I get a refund for the extra charge?

If you've accidentally paid twice, then please contact our team at online@qasid.com mentioning what course you've purchased and when. We will immediately refund the extra charge. Please allow for a f…

Updated 1 month ago by Basim Salim

I forgot my Canvas password. How do I get a new password?

Reset Password. In a new browser window, open to your Canvas login page. Click the Forgot Password? link. Note: If your login screen does not show the password reset link, contact your institution fo…

Updated 1 month ago by Basim Salim